"Well, we went to a store in Malvern. The salesman could not have been more ignorant. Many things important to me but I wanted a machine that didn't beep at me. He said "Lady, all beep and that is what you are going to get" We left and went to your store and oh my gosh, there was Rachel Weaver who immediately got the specs and determined we could turn off the beep. We will come back to you for all appliances. Cute store, too."
"Thank you to Ben and Max. Efficient, courteous, competent and friendly."
"Delivery personnel were very courteous and friendly, however, delivery time was 45 min. later than expected."
"Anytime we need new appliances we come to your store. We are very pleased with the staff and the service."
"I was desperate to find a microwave quickly-neighbor suggested Zimmerman's- I was not disappointed! Placed order over the phone and delivery 1 ½ day later-I'll be back!"
"2nd Experience within 12 months and we were not disappointed. Thank you very much."
"We couldn't be more pleased with the staff and helpfulness of everyone. We will be doing more shopping in your store."
"Have bought other appliances here and will continue to use Zimmerman's. Several friends now also use your store!"
"Everyone, as always, was extremely professional and helpful. All our appliances have been bought at Zimmerman's."
"Great place to shop. Love the store. Love the service. Love the staff."
"We are very happy with our fridge."
"Thanks! We buy all our new appliances at JB Zimmerman's."
"Wonderful sales rep! Rachel is a great representative of your business!"
"I went in to possibly purchase a washer and dryer. The salesgirl helped me place an order on them for which also saved me money. Very satisfied with service and install."
"Max and Ben did our mother's install on all of her new appliances and they did an outstanding job and both were so kind and helpful! You have an exceptional team with those two! Thank you so very much!"
"Efficient, easy to talk to- the two of them have installed my washing machine, stove and now the dishwasher so they're like friendly visitors."
"Thanks for being a company that we can trust."
"If this product is as good as the service, sales and installation, we will be happy. It's after the sale where the business really matters. We will see- hopefully good."
"Gayla was exceptional! She addressed all our concerns and assessed us to buy the appropriate dishwasher, range and hood for our home. On delivery Max went above excellence with his consideration of our home, dogs and time. He took the extra time needed to be sure our dishwasher would drain properly and gave me added instruction of using the products. Thank you Max and Gayla for a wonderful experience!"
"Loose screw on dryer door. Did not return call as stated for scheduling. No one told us about True Value Rewards certificate until we went back a short time later and made a small purchase.- Disappointed."
"Ben and Max were great. They delivered a refrigerator and handled the job with diligence and care. Both were professional and respectful. Treated my home like their own. Bravo!!"
"I was impressed with the contacts I "worked" with to get my refrigerator- Phil was very helpful and the salesperson was also very helpful. The installers were outstanding-came in the kitchen and got the new refrigerator working."
"We've been purchasing appliances from your store for years. Refrig, stoves, washer/dryer, dishwasher, microwave. Pricing is competitive and often lower than other store for comparative value. Delivery, customer service and, if needed, repair-top notch! Excellent value and exceptional reliability-low maintenance."
"We purchased the Maytag washer and dryer that was listed on the November/Black Friday flyer. Disappointed that a floor model was not available to view. Rodney and team were great, but having issues with washer. Service call is needed."
"This was my second appliance purchase and one garden mower- I return because of a positive experience. This is the 2nd installation and it was the same young men and I give them an "A".
"I am a frequent customer at your store. We are always impressed with the courteous, knowledgeable and welcoming staff at JBZ. The people make the difference- and that's why we drive the extra miles. Thank you."
"The men who worked in our home were a very good team and an asset to Zimmerman's."
"Tell everyone to go to JB Zimmerman's. What a great company to do business with."
"Our first time buying experience and it couldn't have gone any smoother. You have a very professional, well informed staff from the sales associate to the delivery/installers. Have already recommended your store to our friends."
"Thank you so much for our new stove! We've never had a bad/negative experience with your company or employees. Max and Ben were awesome-Kudos! You guys rock!"
"The men that installed the range were great! Very nice and knew what they were doing and did it right."
"Very well pleased."
"Good to witness teamwork as the two installers split work on the refrigerator and the dishwasher, yet became one when needed. Cleaned up all trash, left the area clean. Gave a lesson running the units!"
"The salesman and delivery/installers were top notch. I was very impressed with their skills, professionalism and friendliness. I will highly recommend them to neighbors."
"This is my fourth appliance purchase from Zimmerman's and they will remain my first choice. Great on service as well as purchase and installation."
"Thank you! Very pleasant and easy experience all around."
"I bought from larger appliance stores and Martin's in the past. I was very impressed with the prompt and friendly service I received from both the sales and service departments at JB Zimmerman's and will definitely use them in the future."
"I feel good about buying from you-because I know your service."
"The service men were very nice, however, they did not use foot covers for their boots. Otherwise excellent. Rodney was our salesman-he was outstanding-even sold us a dryer that I didn't want but my wife did :). Happy to buy our appliances from you!"
"All very patient and provided much info for a guy who knows nothing about appliances. They made it fun. Two installers were great. Showroom a surprise-not a hardware store-amazing! Thanks again."
"What a great team! The whole experience was smooth, fun and exceptional."
"Everyone in the store was very, very helpful and accommodating! A great experience- we'll be back for more appliances."
"Erika knew her products so well and found the perfect set of appliances for us. Delivery was fast and professional. Very happy!"
"Can't say enough about the sales to delivery! Everyone is excellent."
"Your store is always very clean and employees are friendly and helpful! Keep up the good work!"
"As always great service from JB Zimmerman's. Installers were great. Rodney always does a great job."
"Everyone from salesperson to delivery personnel-even the cashier-was friendly, helpful and kind. We felt blessed. Thank you."
"The two young men who installed our washer were very courteous and helpful in explaining the use of the washer."
"It is well worth the drive to have exceptional sales people and the wide variety of appliances to look at. In our case we were replacing a Bosch dishwasher with another Bosch and appreciated the time Rachel took to explain the "new" differences. Pricing is competitive!"
"Love JB's for everything."
"Very nice and helpful, I bought things from you before and even send part of my family there. We are very happy there, washing machine, dryer, dishwasher and now another washing machine."
"Very happy with our service!"
"We had a great experience. Thanks!"
"The customer service experience we have had is the past and on future purchases is always a pleasure. The salesman was knowledgeable, friendly and patient. The technicians were an absolute joy, very positive, eager to do a good job and friendly. This is why we are repeat customers. These employees representing your business are great assets to you and the community you serve."
"Efficient. The men were pleasant and completed the installation with no problems (as usual). My black and white cat got a compliment, too."
"Love JB's for everything."
"Good job all around by everyone."
"Ben and Wes, fine young men! A good installation experience. It would be much appreciated if the $10 credit offer would be applied to the service call charge or toward the purchase price of Frigidaire washer. Thank you!"
"Thank you to ALL involved in our new appliance."
"Gayla was very patient with us and could not do enough for us- even gave us coffee. The delivery fellas were wonderful-friendly and thorough. Also clean and careful."
"Thanks to David for locating my bin in my old refrigerator and calling me back to let me know he located the bin and put my name on it so I can pick it up."
"We appreciate the helpful service we received."
"The installers were very nice and we think they did an excellent job. Please let them know how well we liked them."
"Very pleased with the service and delivery experience as always."
"I have never been disappointed with JB's sales and service. Loved the delivery guys."
"We'll be back."
"We patronize Zimmerman's because: the employees are friendly, knowledgeable, have only had positive experiences! The installers are true craftsmen, very efficient and pay attention to details. We have nothing but KUDOS for the job they do! They have obviously been trained well!"
"We were told to expect a serviceman to start at 9:00-12:00. At 9:00 Max and Mitch were here and by 9:20 our oven was installed! We were impressed with their professionalism, courtesy, and friendliness. Would recommend JB's to everyone!"
"Rachel was extremely helpful in fitting a product to our specific needs."
"Thanks again for your great customer service."
"Our freezer stopped working. We called and needed a new one immediately. We talked to a salesman on the phone at 12:30 and it was delivered at 3:00pm. Good Job."
"Excellent job, that's why we shop locally. Service techs are an asset for your company."
"This is one of my favorite stores to shop. You have a wide variety of inventory to choose from."
"We moved to New Holland a year ago this past June. Needing good craftsmen to do work at our home, we relied on Mr. Greg Sabasino. He responded with exceptional craftsmen referral! I can't praise Greg enough! He truly cares about Zimmerman's customers. I consider him a friend!"
"Experience-Great! There were no problems, everything efficiently handled."
"Nice to still have an appliance store that uses its own service technicians. I get all my appliances here. Thank you."
"Janelle Weaver salesperson was great. Also the delivery men were very good. Thank you."
"We have been customers of yours for 18 years and have always been pleased by your exceptional services in all departments."
"All of our appliances have been purchased at JB Zimmerman. Always the best prices and the easiest to work with. Delivery crew is very professional and courteous. Thank you!"
"All very good!"
"This was our third purchase. Rachel in sales, Ben & Max in install all did a great job!! Thank you all. We will be back!"
"Always a pleasure to deal with your salesperson and installers/delivery personnel."
"Our experience was exceptional at every turn. It was our pleasure to do business at JB Zimmerman."
"Thank you very much"
"They all did a job well done. Thank you." (mattress sale)
"Good experience. Would recommend cleaning sawdust off counter and other appliances after any installation and prior to leaving. The 2 men were very nice. FYI- I really appreciate Rodney being informative and NOT pushy. That means the world to us."
"Everyone was Great! From showroom to Installation! Great service."
"Thanks for the good job your workers did. They kept at it and didn't take long."
"No complaints! Thanks for the great service
"Original telephone call followed by a call back to me by Janelle and the way she handled the sale made up my mind to buy from JB Zimmerman's. Thank you."
"Janelle was a delightful sales associate. She patiently answered our questions and gave us the information we needed to buy the washer. The delivery guys were polite and efficient. The washer works well!"
"Appliance sales associate Rodney Fritz was very courteous and helpful. I will come back to JB Zimmerman's again because of him. Service techs Ben and Max were friendly and helpful. Everyone was a credit to a great customer service experience and represent the company well!"
"I'm very glad to get the new washer and promptly tried it out. It is working very well. All of the store and delivery personnel were very professional and helpful. Thank you!"
"Although Zimmerman's prices are higher than we could get at the "box" store, your staff and service team are excellent! We gladly pay a little more for your experienced, professional staff and a pleasant shopping experience."
"Ben and Max did a great job on delivery and set-up. Friendly, courteous, very careful not to hit walls, etc."
"The only missed communication involved the color of the sides of my refrigerator. I was expecting "gray sides" and stainless front. Sides are black. I can live with the black but I remember asking and was told gray? Deliver personnel were great-very pleasant and thoughtful. Thank you. P.S. I'll be back-may need a new dryer sometime."
"This was a pleasurable experience."
"There's a reason that we chose to do all our appliance purchases at JB Zimmermans. Your employees are all top-notch and their service department just the best. It's really a nice thing to be able to trust in someone these days. Thank you!"
"Exceptional" circled on reply card-"The above is why I have been using JB Zimmerman's for many many years. Thank you!"
"Thank you for a great first experience with JB Zimmerman."
"I love my new washer. The guys were nice and did a good job bringing in the washer and hooking it up."
"I don't even look anywhere else now. Just go to Zimmerman's when I need an appliance and routinely advise others to do the same. Excellent service, excellent caring and professional staff. Thank you!"
"Making a 4K purchase is sometimes concerning. The service was superb-delivery and set up very professional. Informed, well prepared and knowledgeable. Very pleased."
"Ben and Max did a great job. Both times. Oven, Microwave and refrigerator."
"We appreciate working with years. Always friendly and helpful."
"Everyone was very pleasant to work with, considerate and helpful."
"Nice job. We knew what we were looking for basically, but everything went smoothly and easily. Thanks!"
"Zimmerman's was recommended to us by our neighbor. Will ABSOLUTELY be back and will pass your name along. Thank you!"
"We were very much pleased with your service. We have dealt with this store for over 50 years already. Thank you."
"Delivery people were very friendly and helpful. Salespersons, Gayla and Rachel, were very helpful."
"Thanks! Another positive experience with your company."
"Did a good job!"
"Everything was great!"
"I purchased a washer and dryer. The dryer was not in stock and there was no problem in delivering each item separately at no extra charge."
"Delivery personnel were extremely professional and friendly."
"Great Service, product and installation!!" (Rachel-salesperson)
"The two technicians were courteous and professional. They are an asset to your company."
"We enjoy all the new appliances! Thanks so much! Now is you could just make the "learning curve" easier :) I love them!"
"Customer service was outstanding. I even came to the store when my salesperson wasn't there and the rest of the staff was very accommodating. I'll be back again! Thanks!"
"Thanks for all the help in our decisions for new appliances in our kitchen. You have all combined to make it an easier project for us. Thank you."
"Max and Ben did a great job."
"We are very pleased from start to finish. Thanks!"
"Love having Zimmerman's to go to for all my appliance needs. Thank you Rodney!"
"Very happy with my appliances-thank you!"
"Guys did a good job."
"The whole experience was excellent. Everyone was very helpful."
"Scheduling was exceptional. Worked out very well."
"Everyone was exceptional in helping us get our washer and dryer in a timely and efficient manner."
"Always great service!"
"Kudos to Holly"
"Always a pleasant shopping experience."
"Thanks for your help. The appliances are great."
"Most of the time I find what I want but if I need help there is always someone to help."
"Everyone is helpful and nice. I use this store over all others."
"I have always had a positive experience with your store. Employees are polite and always ready to help in any way they can. Thank you!"
"Nice place to shop."
"JB's almost always has what I'm needing. Keep it up!"
"#1 Store with Excellent helpful employees."
"Pleasant staff, convenient location, clean & organized store."
"Your delivery guys were so caring about my house not to bump anything. BEST DELIVERY GUYS YET! Thanks JB Zimmerman for the wonderful delivery and experience!"
"Was very pleased with my appliances and the guys, Max and Ben, did an excellent job of delivery and installing them. Thanks for a job well done."
"From start to finish, I had great service."
"Thanks for crediting our faulty GE (washer stack unit) so we could buy the wonderful Electrolux."
"Dryer works great."
"We like JB Zimmerman."
"We love the neighborly attention we receive at JB Zimmerman's. Our first top for typical hardware items, as well as appliances!"
"My Favorite store in New Holland."
"I won't go anywhere else!"
"Scratch on washer top. Salesman was quick to reorder a top."
"It's nice to know that your store is so nearby to us. That makes it very handy indeed. We know we can rely on your for our needs."
"Great store...so friendly...great staff...thanks for being a part our community!"
"The store is convenient. Prices are good. Good quality and good service."
"Never have to look for someone to help find anything. Always greeted and everyone is ready to assist."
"Your store has very convenient hours and a very helpful staff."
"We bought a lot of appliances from your store and were well pleased with the service."
"You all have been great, especially with giving lollipops! Customer service #1!"
"Open on Sundays saves me money and time."
"I found Ben and Max to be delightful, polite and they knew the product very well. They were also most careful with handling my new washer and dryer."
"Gayla Sielski best sales rep I had in a long time. Delivery men just great."
"The appliance department always gave the right recommendation for my needs. Very happy with all my purchases there."
"This is the third time I purchased a large appliance from JBZ. Once again, the sale, and delivery service-set up was awesome! The delivery men were very contentious, kind and caring."
"We really like the variety and selections available in Keurig k-cups. Also, excellent customer service whenever we need an unusual part."
"Great store with a convenient range of products. The employees are also very kind and helpful."
"Everything worked out well from the staff, scheduling and delivery. That's why we bought it here instead of a "BIG BOX" store."
"Can always count on JB's to have everything I need-even off-the-wall, odd stuff!"
"Usually can find what I'm looking for. Salespeople are helpful."
"As in the past (washer/dryer)- the shopping experience was exceptional. Sales staff- Erika and Rachel were pleasant and efficient."
"Thanks for your excellent service. It was a pleasure to work with Rodney. I love my new range and microwave."
"Holly from paint department has been so helpful and pleasant with my many questions about paint. Her knowledge and expertise with my kitchen renovations from wall to trim paint helped me select the right colors to complete the project which exceeded my expectations."
"Barry is a very nice guy. He's always there to help us when we need help with something. He's a very smart man and your company is lucky to have someone like him."
"We have always been pleased with the sale associates and service technicians. They have all been very pleasant, helpful and courteous."
"Enjoy shopping at the store. Employees are very helpful when we need assistance."
"I wouldn't change a thing... keep up the good work."
"Extra Special Thanks for the help Rodney Fritz gave in helping to remedy a problem that was created by the contractor. He helped greatly in resolving the issues."
"Store is clean and well organized. Usually can find what I need. Most of the time I have no difficulty finding someone to assist me or answer questions. I never need to wait at checkout counter."
"Everybody was very nice!"
"Kevin and I have purchased our appliances at your store for all 32 years of our married lives. We have not been disappointed by the quality, service and courtesy of your products or people."
"Everyone at this store is very nice and helpful."
"Love your store! Associates very helpful"
"JB Zimmerman's is a good store. I would recommend it to everyone."
"We always do our shopping here at JB Zimmerman's."
"Very pleased with service, sales associate, scheduling personnel and delivery techs gave excellent service. Very happy with new washer."
"Very Nice Store. Everybody very helpful."
"Good selection. Good Service."
"We will definitely be shopping at JB Zimmerman for any future appliances."
"Service is always excellent. Thanks!"
"Love your paint department! Friendly checkout ladies!"
"We love our appliances! Great rebates as well."
"We were always well pleased with your products and friendly service! Thanks"
"Whenever I walk in the store, someone asks if they can help you."
"We like the store and the people are very nice."
"Your staff is always helpful. Give good advice."
"My favorite hardware store. Friendly employees always ready to help."
"Everyone was friendly and helpful!!"
"The dryer did not work the day after it was installed. The service dept and sales dept were helpful in determining it was our electric box and not the dryer. We appreciated their understanding our frustration."
"A very friendly customer services! Great Stihl products!"
"We have been very pleased with our purchase from entering the store, speaking with a very knowledgable sales person-not pushy, just informative. The scheduling was very accommodating and delivery courteous and efficient."
"Always receive a pleasant greeting from cashiers and others. All persons are helpful and friendly."
"We love your store-great service beginning with purchase through delivery."
"I like the fact that JB's usually has what I am looking for."
"Store great, everybody helpful."
"Very pleased with 1 day delivery after sale. Also the close-out price we got and I'm thrilled I could get the dryer door switched."
"Zimmerman's has the items that I need. Very seldom do I have to go elsewhere. The last several years the store has been updated. Keep up the good work."
"I am very pleased with the overall shopping experience, as well as the installation of my purchase. Much care was taken to protect my home during the process and I very much appreciated their efficiency and professionalism."
"Erika did an outstanding job helping us to find a refrigerator that would best fit and also spent a great deal of time in the mattress department explaining differences and providing a lot of useful information. She did an all-around wonderful job. Great personality and patience!"
"Friendly employees make me feel welcome. Also very helpful."
"Keep up the good work, and keep replacement parts for item you sell-also doing well at that."
"All store employees have treated me with respect. I have asked a lot of questions over the years with my home projects. Your staff is great with advice and loading my supplies when I needed help. You will always be my hardware "go-to" store!"
"From start to finish, all good info, everyone helpful, answered all questions"
"Employees are always friendly and of good help."
"Very good service. Thank the guys for me, for a job well done. Very efficient."
"Great store! Great Service! Friendly workers and very helpful!"
"I like the buttons you have that you can push to get help in different parts of the store. This helps customers get service more promptly."
"We have purchased a kitchen package of appliances, washer & dryer and most recently a new dishwasher! We always recommend you all to our friends and neighbors! We wouldn't go anywhere else!"
"Always appreciate Natalie and Hillary at the registers. Their friendly nature and helpful attitudes are always appreciated. They are helpful, cheerful and always greet us with a smile. Great example of the small town environment and atmosphere us locals look for and appreciate. Kudos to both employees."
"Rodney assisted us with the purchase of our dishwasher. He was so pleasant and helpful! We looked at many stores (Lowes, Best Buy, etc) prior to making our purchase. No one could offer the assistance and friendly attitude of Zimmerman's. We will definitely be back!"
"Great Store-Great Personnel!"
"Everyone at JB Zimmerman's from the sales people, receptionist, schedulers and the installation crew treat you like they really appreciate and value your business. This will be the first place I turn for appliances in the future. The whole crew is so pleasant, that is must be a nice place to work. Happy employees make for increased sales!"
"I have shopped here over 20 years and I am in every week for something. I do not go to any other hardware store. Why? Because of the helpful, knowledgeable people- all of them! Also an amazing variety of merchandise. Very well run store and staff."
"Great store with a friendly and helpful staff."
"Good place to shop, keep up the good work."
"Thanks again for a wonderful experience in buying my new dryer. I will most definitely return for my next appliance purchase."
"This is the only place we shop for our appliances because the treatment is so courteous, professional and has a "family" feel to it."
"Great store to shop in. Pretty much carry everything under the sun that you need to do things at home. i.e. home improvements, painting, etc."
"You are my favorite hardware store. Like it that it is small and local."
"We appreciate the helpfulness in finding whatever we are looking for by your employees. The store is always neat and clean."
"The showroom was clean and well organized. I was impressed with both the selection and the sales associate's knowledge of the products. The installation crew was early, professional and clean! Thanks for the great experience."
"We have dealt with and purchased products from Zimmerman's since 1971! Also very good service department."
"The installers took their time and worked efficiently. Good job."
"The delivery guys were great!"
"Great service from everyone. Dave Benedick was very well informed when he demonstrated the washer and dryer."
"The two delivery men were excellent! Thank you!"
"I have been a long time customer and am pleased with JB Zimmerman's."
"Ben and Max were great! They were fast, efficient, friendly and respectful of our home."
"After purchasing our major appliances at well-known box stores, we have replaced all but 2 of them due to poor performance and quality. Our replacements are from JB Zimmerman and we will always buy from you from now on."
"We are very pleased with the service we got when we purchased our new cooking stove. So far we love our new stove, too."
"Everyone- salesperson- Erika Messner and installers were courteous, very helpful and thorough (detail oriented)."
"We have bought most of our appliances from your store in the last 28 years and have been well pleased with your service and friendly personnel. Thank you and keep up the good work! I went to school with Lynda in 8th grade. I'm glad you and your husband are keeping your father's store going."
"The salesperson, Erika, was very helpful. She went above and beyond her duties. Also the installers were on time and clean and courteous."
"They were very friendly and nice."
"We were very pleased with our purchasing experience with Erika."
"Purchased Saturday and could not get delivery until Wednesday. Would have liked faster delivery."
"The men that came to install were good and helpful."
"We have always had a great experience shopping at Zimmerman's. We aren't thrilled with our new refrigerator. It has some frost issues and the 30 year old fridge was not as loud as this, but it will do for now."
"I love your store!"
"I have purchased many items from Zimmerman's and found items to my satisfaction. Also clerks are helpful in finding what I was looking for. Also, clerks are knowledgeable about the products."
"Mr. Dave Benedick was very knowledgeable and helpful when we decided to purchase the Electrolux washer and dryer. In addition, the two delivery men were very friendly and knowledgeable. The installation of both washer and dryer went very smoothly. Great Job."
"Max and Ben were knowledgeable and even checked compatibility of electric."
"We have bought 4 appliances from Zimmerman's plus other household items. We have always had a good experience shopping here."
"Very well pleased."
"The fridge I wanted was backordered. Erika did a great job checking on it and keeping me informed during the waiting process. Much appreciated! She was so helpful and kind."
"Great service when installing my appliances! I only wish they had come within the allotted time because I missed an appointment."
"Previous service/repair work has also been pleasant, courteous and efficient. Current purchase of dishwasher was made because of prior experiences with Zimmerman staff."
"It is always a good experience shopping at your store. Salespeople are always helpful."
"Thank you very much. The dishwasher is perfect. Many thanks to Dave for finding the perfect dishwasher for our needs."
"You guys do a fabulous job, hence we keep returning for appliances."
"This is 4th time for buying an appliance from your business starting with a TV about 25 years ago. Have always been pleased with the service."
"We had a very good experience- very helpful."
"Erika and your installation crew were great. Very courteous, friendly and prompt."
"The purchase of our front loaded washer and dryer has been the best purchase that we have made in many years! Outstanding!"
"For a relative- all done by phone/internet. Exceptional service! Thank you!"
"Everyone was very kind."
"Been coming to JB for years and plan to come in again when I start my kitchen rehab."
"We have a very nice experience at JBZ's and will come back if we need any new appliances."
"Rodney was great! Delivery/Install personnel were very professional."
"All of our appliances were bought at JB Zimmermans. When any problems arise the service tech (Linford) is very good. Our salesman, Dave Benedick, was excellent and helped us through our problems with the Frigidaire we purchased. It eventually was scraped and we bought a Maytag."
"Great from selection to installation!"
"Appreciated the prompt delivery. Salesperson was good. Had a wide variety to pick from."
"We have bought other items large and small and have always had wonderful service. This time was exceptional. They delivered same day and early."
"The installers did great! The water hoses were too short for the new washer but they pulled something from their truck and made it work. Very impressed."
"Great job! Professional and courteous."
"We bought a new refrigerator, the old one was from JB's and it lasted about 20 years. We've always had excellent service and products from JB Zimmerman's."
"I already told people about our experience. Definitely a very good one. Would recommend."
"Erika (sales) , Max and Ben (installers) were terrific."
"We appreciate your fast and efficient service."
"Thank you for a great experience."
"Very pleased- one day installation."
"Both young men were polite and informative. They installed (4) appliances-showing me how to use each item. Good experience and definitely would recommend Zimmerman's-New Holland, again."
"The service technicians were great, very friendly. The sales associate was very helpful. I couldn't have done it without Gayla. She is the best."
"Mr. Benedick explained all the workings on our new washer. The two delivery personnel are two guys who wear white hats. They installed our refrigerator and now our washer. Great guys."
"Rodney took his time with us and was so nice. Had a great experience buying appliances for my new kitchen. Everyone went over and above what we expected. Technicians who brought the appliances were really professional, knowledgeable and very nice. Would highly recommend your company
"Our sales rep (Mrs. Messner) was very professional and knowledgeable. JB Zimmerman's service is why we don't purchase appliances from the "big box" stores."
"Janelle Weaver, we spoke with on Mon. Aug. 8, when we were looking at refrigerators-she was very helpful. We returned on Tues. Aug. 9, to buy a refrig, since she was out, we spoke with Gayla, who was most helpful and even arranged to have the Maytag frig. delivered on Wed. This was great since we were using coolers. Thanks to everyone at Zimmerman's –as always you are all wonderful to do business with."
"Very happy with the job."
"Thank you so much! It all went well from first meeting through delivery and hopefully through freezer door replacement (dented on arrival)."
"Great experience! Installation guys were very friendly and efficient. I'll be back."
"A very pleasant experience from start to finish. Exceeded our expectations. We'll recommend JB Zimmerman's to others and will be back for our next purchase."
"Found what we wanted and had a quick delivery. Delivery men protected our kitchen and prepared to do a quality job on the installation. Helpful sales people, price, quality, and professional installation are why we are return customers at JBZ's!"
"Especially enjoyed working with the sales associate (Erika) and the installers. Very friendly and efficient. :) "
"Everyone was so very nice and very courteous and helpful-at all times."
"Employees were professional and courteous."
"I appreciate the service I got at JB Zimmerman's with my washer and dryer. When I used my washer the first time, the washer leaked and my husband hooked up the water properly and so it no longer is a problem."
"I appreciated their patience with my delayed schedule….thank you!"
"We have purchased several appliances from JB Zimmerman's-always had really good service and delivery people are always very courteous and efficient."
"Service guys worked quickly and efficiently-friendly, courteous-can't say enough about them."
"Thanks to a friend for advising me to purchase from you! I am hoping this Speed Queen washer is all it's cracked up to be-so far-so good... and thanks to Ben and Max for their excellent delivery and set-up!"
"Rachel Weaver was extremely helpful in helping to pick out the right model to fit our needs. The delivery/installation guys were AWESOME! Friendly, polite, professional and courteous. 5 stars to both of them!"
"The salesman was so helpful and interested in my needs. The delivery team of two obviously loved their jobs. Very neat and informative. The fact that the refrigerator was pre-chilled for 24 hours—amazing. Definitely recommend your store."
"No complaints. Everyone very professional- the only reason I could not rate #1 on showroom was because there was a wrong label on a dryer which should have been on a washer. However, the salesgirl corrected it immediately."
"I didn't quite understand one or two things about my washer the following day-so I called over to talk to a salesperson and he was very helpful-Yes, I am very pleased."
"Purchased a Speed Queen washer and dryer. First time I was in your store. Satisfied so far with the product."
"We have always had a good experience with JBZ."
"Experience was awesome! We'll return! Thank you!"
"Rodney was very helpful and so were the other salespeople in all departments. Rodney especially made it very easy for us."
"Rachel in the Appliances depart and Jennifer in Patio Furniture were very helpful and went out of their way to provide information. Wes and Mitch and the delivery team were great. Your entire staff were courteous and professional."
"This is my second purchase. A few years ago I purchased a stackable washer and dryer and have been very satisfied."
"The whole paint department has been especially helpful in the last couple months-including Holly, John and Barry."
"I was very pleased with all the contacts. Was my first time to buy a major appliance at your store and I was exceptionally pleased and will tell others. Rodney Fritz was an exceptional salesperson."
"Everything was great."
"We arrived close to closing everyone was very helpful. We got the freezer two days later! We come here for all our appliances."
"My only grief is the appliances themselves. They should be more reliable. Serviceman Phil is exceptional, knowledgeable, reliable & fast. Delivery guys great and efficient. Service is very important!"
"My husband and I have purchased many appliances and other merchandise from your store for many years and have appreciated your good service. Thank you."
"Excellent all around experience."
"My 1st positive experience was a service call for my washer. The service man was exceptional. I wish I could remember his name. So that is why I came back to purchase my stove and microwave."
"After recently purchasing our refrigerator and microwave from Zimmerman's, we returned to buy a range and dishwasher. Our salesman, Rodney, was very informative and suggested models that would meet our needs and budget which we appreciated. Also, your delivery men were courteous and took great care in removing and installing the new appliances. We would certainly recommend Zimmerman's to family and friends."
"Service and disposal of old appliances and very important to me. Thank you."
"We had a great experience at JB Zimmerman's. Thanks."
"Extremely satisfied with service from sales through delivery and setup, including follow up!!"
"Dave and Rodney are our top choice of sales associates. Delivery guys did same day delivery and a great job in setting it up."
"Everything went well from start to finish. Dave did a great job, the installers were careful, courteous and professional."
"Everything and everyone was great!"
"We are very satisfied customers. We love shopping at our store!"
"Ben and Max were outstanding workers-courteous, efficient, worked well together. The buying and installation were quick and easy. Kudos to Janelle Weaver for finishing the sale. Zimmerman's is a place for value (good price) and prompt service."
"I would only buy at our JB Zimmerman's! Thank you."
"Everyone went out of their way to make sure our needs were cared for. Delivery went smoothly. Installation team was courteous and efficient. Thanks!"
"We have done business for many years and were always satisfied with your service."
"Your staff is and has been in years past, very kind and helpful. Installers and service guys have been great, too. Thank you."
"The entire process was wonderful and the installation team was exceptional!! Very pleased. JB Zimmerman's is tops on our list."
"Thanks for your service."
"I'll be back"
"I am a JB Zimmerman person. You will find many things in my house! All JB's! Ask Dave B. or my long-time friend. Gerry, the Main Man! Both installers very polite and courteous."
"Everyone was great. Thank you."
"Ben and Max did a fantastic job!"
"Shop at Zimmerman's for most of our needs from nuts and bolts to appliances."
"Service was excellent."
"The Delivery team was careful, competent and friendly. Thank you."
"Sales rep was Janelle Weaver-very good! Delivery and installers also very good!"
"Exceptional experience-it's why I keep coming back to Zimmerman's!"
"Love, Love, Love JB Zimmerman's!"
"Rodney as always was and did go the extra mile in finding us the right washer to meet our current needs. Will use him again in the near future for additional purchases. Your delivery men were the best we have had in many years."
"Everyone was great- Thanks!"
"Erika Messner is not only beautiful on the outside, but on the inside also. Exceptional installers and delivery personnel. Keep up the good work."
"Rachel was very helpful on my first visit, so nice to deal with a woman for a change! Her sister helped me the next day and we made our purchase. We were very satisfied."
"We have shopped at JB Zimmerman's for fourteen years. We moved from down south and have always shopped at JB's."
"Erika Messner was excellent!! Thank you for having resources in Leonard Good. Again, he was excellent!"
"1st time customer, I am sorry I bought all of my other appliances at Home Depot. Your prices are a bit higher, but I'd pay the higher price for the excellent service you provided. I plan on being a repeat customer."
"Ordered online. Great website!"
"Thank you for the prompt courteous service. Installers did a great job."
"Rodney Fritz went out of his way to find me a refrigerator/freezer that would fit in the space I had available. This is the 4th appliance I have purchased from you and I have been very satisfied."
"Great experience from beginning to end! Thank you!"
"We are satisfied with every aspect of the purchase. Expect to continue to shop at Zimmerman's."
"Everyone was very friendly!"
"Have purchased appliances from other companies but there is not comparison to your professionalism, courtesy and efficiency- so no more shopping elsewhere, just come to Zimmerman's for what is needed! Have recommended you to others and they too speak of the Zimmerman difference."
"When we went into the store I knew I needed a refrigerator and probably a dishwasher. My husband and I also talked about a stove but I said I wanted to wait on that. After talking to Rodney, We left with a refrigerator, dishwasher and stove. He was very knowledgeable and patient with all my questions. I didn't want to buy anything until we stopped at JBZimmerman. Thank you!"
"Erica was patient as I looked several times and gave me the information I needed. Ben & Max did a great job cheerfully delivering on a rainy day. Made sure all was set up just right. Did it with great care."
"The experience was the best from sales to delivery! Great job!"
"Your two delivery men are truly exceptional. They know exactly what they are doing and seem to enjoy doing it. Both are a real asset. Would we recommend your store? Absolutely."
"Always great service!"
"Ben and Max did a very good job putting in our washer and dryer. Two very nice guys. They should have a raise."
"The service technicians, Max and Ben, were fantastic! They were friendly, courteous, had a good sense of humor and worked diligently to install and remove a range, refrigerator/freezer and dishwasher. They were very thorough! Our sales associate, Gayla, was wonderful, helpful and knowledgeable. Thank you!"
"Always been satisfied with service."
"Overall, from start to finish, this was a positive experience. Thank you for your continual attention to customers service! It was not an easy refrigerator installation, but the guys were great! Thanks."
"Please keep selling quality and US made products. This is why we like to do business with you compared to the big box stores. Keep up the good and friendly work!"
"We appreciate the service and your salesmen are friendly. Thank you."
"I like your store and your helpful people! Thank you!"
"The Salesman was very helpful and the two delivery gentlemen were very pleasant and accommodating during the installation. It was a pleasure doing business with JB's!"
"Delivery guys first rate!"
"Always great service!"
"Friendly, helpful staff."
"Everyone is very helpful and friendly. We appreciate the knowledge and guidance they provide. Thank you."
"The employees are very nice."
"Have been a customer since 1978, but these last 8 years the repair men (rental service dept) have been extra helpful with me- repairing my weed wacker & sprayer. Always polite and kind and explaining how to prevent problems and helping understand how to be more preventive in using the equipment."
"Employees are friendly and always when in need of assistance no problem getting someone and are always helpful."
"Never realized I'd be thankful for your being open on Sundays. Thank you!"
"Always well stocked and employees always ready to help with whatever we need."
"The entire staff is always willing to help. Their suggestions are the perfect solution to my questions."
"I've purchased all my major appliances from you for both my home and office. Always a pleasure."
"Very satisfied with the whole experience."
"All personnel were extremely courteous. Erika M. was exceptional!"
"Service technicians were excellent. Very courteous and knowledgeable."
"I am enjoying my new wall oven! It replaces one that was purchased at JB Zimmerman's 38 years ago. I appreciated the service of all involved in the sales, scheduler and installers. Thank you!"
"Quite impressed with your delivery people- they worked well together- knew exactly what they were doing. Actually your sales rep and scheduler were very good also. Thanks for your good service. Excellent from beginning to end."
"Zimmerman's is great."
"Appreciate recent need for prompt service of refrigerator and delivery of our new refrigerator."
"I love my glasstop (range), bakes wonderful. I love it compared to my almost 14 yr old propane oven. Good service job!"
"I was happy to give my business to a local appliance business. Pleased with entire service! Wish the freezer door wasn't scratched but understand it will be replaced as soon as possible. Thank you."
"Have purchased many appliances from you folks over the years!"
"This was not our first purchase from JBZ and it most likely will not be our last based on all five reasons above! (showroom, sales associate, scheduling personnel, service technicians & overall experience)"
"It was a pleasure to deal with your store. The installers and salesman were the best."
"Very pleased with our first Zimmerman experience. There is no doubt we will be frequently shopping with you."
"I have made other purchases from JBZimmerman in the past and have always had a good experience."
"We shop at Zimmerman's because everyone treats us very well."
"Always a good place. Everyone is very friendly and helpful."
"The two young men who installed the range hood were right on time. They were personable and professional. Erika was a well-informed salesperson. She printed information for me. I appreciated how helpful she was. We love the range hood! Hope scheduled me efficiently and was very friendly."
"The delivery guys were very helpful-determined the new machine would fit on my previous stand, yeah!"
"I have been extremely pleased with the courteous sales people, managers and delivery guys. Janelle was very informative and personal. Everyone demonstrates a positive demeanor and it is evident they like what they do."
"Working with Erika was a pleasure and delivery of mattress was right on time. Thank you!"
"We have never had anything but exceptional experiences at Zimmerman's. Very Friendly and accomdating."
"This is the 5th time we have purchase an appliance and had JB's install it—every time is better than the next—everyone is courteous and great to deal with, from start to finish!! You make shopping local the BEST choice!"
"Nice clean store. Salespeople very friendly and helpful."
"The two guys that installed our Bosch Diswasher were efficient and informative. Good job!"
"It's nice that associates know their merchandise. Also believe in supporting local stores!"
"All personnel were friendly and helpful with our many questions. The delivery/installers did an excellent job of getting the washing machine in the house and through the doorways, taking great care not to damage any walls or trim."
"Great Hardware Store. Great service-people are helpful. Paint dept people are great."
"Your employees are always friendly and very helpful."
"We are so please to have met Erika, Max, Ben and Mitch. Not only did they all have a part in bringing us a nice dryer, they also brought two old people and our daughter a very happy day. Thank you so much!"
"We enjoy shopping at this well-kept and well stocked hardware store. The clerks are always helpful. Of course we appreciate the great sale prices!"
"A great store and good selection and competitive prices. Staff is always helpful. Thanks!"
"The delivery and installers were wonderful."
"The timely arrival to install my dishwasher was so appreciated! Thank you."
"Love the customer service we don't get at the Big Stores. No complaints! Always helpful."
"Holly is very courteous and helpful. Love your store."
"The installers were exceptionally nice and courteous. He explained how the washer works very well."
"Everyone was extremely professional and helpful. Will always use and refer to Zimmerman's."
"Staff is helpful in helping you when you need something. Friendly- Thanks!"
"The two delivery men were excellent"
"Always have help finding what I need."
"Staff are always helpful, knowledgable and I find very honest about products. Have purchased most of my household appliances there and the service, delivery and set-up is unmatched! Have told friends who found the same thing after trying Sears, Lowes, Home Depot, etc."
"Erika was wonderful to work with. And the delivery crew was very efficient and courteous."
"Rodney Fritz was a very good salesperson; easy to deal with, courteous and efficient. Delivery people were careful, competent and courteous. All in all a pleasant experience"
"We have always purchased our appliances at your store for the last 25 years."
"I always enjoys shopping here-from start to finish, it's a great experience-the employees are always very friendly, courteous and helpful. It's why I keep coming back!"
"Everything was done very professionally from sales to installation. Great Job."
"Our experience was a positive one from beginning to end. Rodney did a great job getting information to us in an unexpectedly timely manner. Our installers were friendly and efficient."
"Doing well. Employees very helpful, love the store and rental department."
"Excellent products, Master Mechanic tools, well stocked, prompt service, very good promotions. Excellent sales, coupons, rewards points-they get me to shop there from village of Silver Springs, Mt Joy."
"Now all of our appliances-dishwasher, stove, refrigerator, washer & dryer are from Zimmerman's. We have appreciated both sales and service departments."
"The installers were more than exceptional. I have been a loyal customer for many years and will continue to be."
"Store is always very clean. Always get help when you need it to find something."
"I have purchased two refrigerators, a washer and now a dryer over the years from your store. I like your store and the people who work there. "I'll be back."
"They were very polite to me. I'm in a wheelchair from a stroke, so they had to move everything for me"
"Even though our driveway was covered with snow and ice on the day of delivery, the crew went out of their way to make sure the work area was left clean. From laying drop cloths to taking the wrappings and boxes with them when they left."
"Thank you- we are pleased with our new appliances. Your employees are very friendly and we loved the discounts we got."
"Paint department is very helpful."
"Thanks for the great service. Our new washer and dryer work wonderfully."
"From Ms. Weaver to Sales Rep to Scheduler to Delivery men, I was made to feel like my purchase with your firm was appreciated - Thanks"
"Gayla is a gem! We love shopping here because it reminds us of how things used to be when retail stores stood behind their products, serviced them, and were a great place to shop. Love supporting local businesses- well worth the drive."
"Your helpful directions to my purchases are always greatly appreciated. Rodney in large appliances and Holly in paint department are fantastic- always friendly and give us superior service."
"We have been shopping at JB's for 38 years and have never been disappointed with the service we received. God Bless you!"
"Purchased at JB Zimmerman before, will again!"
"Purchased at JB Zimmerman before, will again!"
"I love shopping at JB's. You have everything I need."
"The sales associate was very knowledgeable and she spent enough time going through all of our requests. The installers were very neat in their work and would recommend them to anyone. I buy all my appliances at JB Zimmerman's."
"I was very impressed with the quick, efficient and professional service. Two days after I bought my washer/dryer they were installed in my laundry room. Thank you!"
"We buy all of our appliances from Zimmerman's for the past 15 years- since we moved to the area."
"I love the customer service at JB Zimmerman's. I will continue to shop there as they are very concerned about satisfying their customers. You don't need to run around looking for help. They are prompt, courteous and helpful. I got all my appliances at JB Zimmerman's"
"Rodney was great as the salesman. The Delivery and Installation techs were personable, knowledgeable and did the install very quickly."
"Our stove layed an egg (uncooked). In one week we have a new stove, delivered, installed and ready to use. The price beat any of the big box stores for same or better quality. Thank you!"
"All persons involved done a super job. Thank you all so much."
"We have always received prompt results and good service from your store."
"It's always a pleasure to shop at JB Zimmerman's!"
"Very pleased every time I shop with your staff. I love your store & staff. You should be proud of your team!!"
"We have been shopping at JB Zimmerman for years and have had many great experiences. We just made a move from our home of 43 years. During the move after all our frozen items were removed from the freezer we noticed that the freezer had a problem, it was leaking. We obviously needed a replacement quickly. We called to JB Zimmerman and within 1 hour we had a new freezer and were able to save all of our frozen items. We couldn't believe how quickly they were able to help us. Thanks for always offering friendly-excellent service - we always recommend you to our friends and family! We also like the fact that we can support a local family operated appliance and hardware store. Thanks again!"
"I really love to shop at Zimmerman Hardware for the following reasons: When I needed a lift to paint my house, Gerald got me one from another store because yours was getting fixed. The people that work for you are friendly and very helpful. You usually have what I need and/or can get it quickly. You are about a mile from my house and open everyday. Thanks for being there for me."
"I have purchased anything from grease to grilles. I have been happy each and every time I visit JB Zimmerman's. No matter what I seem to be looking for, they always have it. The staff is knowledgeable and friendly. If I have a question, the staff is always able to answer it. I have rented several items from JB Zimmerman's and feel like I always got my money's worth. The rental department seems to have everything! I will continue to shop at JB Zimmerman's first for everything I need. JB Zimmerman's is a great example of a local, family owned business. "
"I have always found everyone at this store to be pleasant and helpful."
"Great Service! We appreciated how we were given the rebate info with a copy of the receipt attached. So easy."
"The sales associate was willing to work with me on the price which was very nice. You definitely out-perform your competition."
"Customer service above and beyond! JB Zimmermans replaced my broken Keurig brewer even though I had not originally purchased the item from them. Also, as a Realtor, I referred a new-to-town client to them to purchase appliances and she couldn't stop raving about the service. Wonderful, local, personal place to shop!"
"I can't say enough about our favorite family run hardware and appliance company, JB Zimmerman! From the time you walk in the front door until the time you check out, service and friendliness is their top priority. Recently my washer was giving me issues, I called their service department and they quickly had a service tech to my home. Unfortunately it was an older unit and needed replaced. After a visit to their sales department, I was assisted with purchasing new appliances and couldn't be happier. The sales representative understood just what I wanted and I received a quality washer and dryer at an excellent price with a quick turnaround. I also frequent the store for many other items, such as top quality Benjamin Moore paint. Thanks for your excellent service!"
"Slowly, but surely, every time I have replaced an appliance over the years, I have done so with something purchase at Zimmerman's. The service really is exceptional."
"Ben and Max were the best! (courteous and efficient) We were very , very pleased with the job they did!"
"It is great to have a full service hardware/appliance store in the community where I live. My wife accuses me of being here every day? :)"
"Thank you for saving me from a trip to Sears - the land of no service. Or other big lot stores. We appreciate the "hometown" feel of Zimmerman's - people who care! II Corinthians 5:7"
"We have purchased several major appliances at JB Zimmerman's over the years and have always been happy with the products displayed and the friendly and competent sales staff. We have been particularly impressed with the installers and service technicians who are knowledgeable and efficient and are always willing to answer questions and explain things."
"Dealing with Zimmerman's has been the best experience I have ever had. Everyone has been extremely helpful and courteous. I intend to patronize Zimmerman's for a long time! P.S. Special recognition goes to Asst. store manager Greg Sabasino-outstanding!"